Home Energy Tailor

Privacy Policy

Last updated: June 2026

1. Who we are

Home Energy Tailor T/A Michael Farley is the data controller for personal data collected through this website. We are registered with the UK Information Commissioner's Office (ICO):

  • Organisation name: Home Energy Tailor
  • ICO registration number: ZA637076

For any data-protection request, contact us at privacy@homeenergytailor.co.uk.

2. What we collect

  • Quote & booking details: your name, email, phone, the property address being assessed, and the property characteristics you provide.
  • Payment data: processed securely by Stripe - we never see or store your card details.
  • Assessment data: the survey data and resulting EPC, energy report or Made-to-Measure Energy Plan.
  • Correspondence: messages you send us and a log of the emails we send you.
  • Technical data: IP address and essential session cookies.

3. Why we use it & legal basis

  • To provide your quote, booking and assessment - performance of a contract.
  • To lodge an EPC and meet accreditation-scheme rules - legal obligation.
  • To contact you about your booking and send confirmations, receipts, reminders and your report - contract.
  • To respond to enquiries and improve our service - legitimate interests.
  • Optional review requests - legitimate interests; you can opt out at any time.

4. Who we share it with

We share data only as needed to deliver the service: our accreditation scheme (Elmhurst Energy Systems Ltd) and the national EPC Register (operated by Landmark) for EPC lodgement; Stripe for payments; our email and hosting providers (IONOS, Vercel and MongoDB Atlas) as data processors. We never sell your data.

5. Retention

We keep booking and assessment records for as long as needed to provide the service and to meet our legal and accreditation obligations, after which they are deleted or anonymised. You can request earlier deletion where we are not legally required to retain the data.

6. Your rights

Under UK GDPR and the Data Protection Act 2018 you can request access to, correction or deletion of your data, restrict or object to processing, and request portability. Contact us using the details above.

7. Complaints

If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO): ico.org.uk. Our ICO registration number is ZA637076.

8. Security

We use encryption in transit (TLS), reputable processors, and follow security best practices to protect your data.